Frequently asked questions

No. You can check out as a guest. Signing in is optional and lets you see your order history, save addresses and track orders in one place.

Enter your email or mobile number and we send a 6-digit one-time code. There is no password to remember.

All payments are online through Razorpay: UPI, debit and credit cards, net banking and wallets.

Yes, while the order status is Placed. Open My Orders, choose Cancel Order and give a short reason. Once the order has moved on, it can no longer be cancelled online.

Yes. Choose Shop Pickup at checkout. It is free, and we notify you when the order is ready. Bring your order confirmation to the Ambattur store.

Delivery is free on orders above ₹999. Below that, a flat ₹49 applies. Shop pickup is always free.

Most orders arrive in 3 to 7 business days. Southern states are quickest at 2 to 4 days. See the Shipping Info page for timeframes by region.

Open My Orders and choose Track Order. You will see each step, and the courier name and tracking reference once your order ships.

Tell us within 48 hours of delivery, with photos, by email or WhatsApp. We will make it right.

You can return eligible items within 7 days of delivery.

Sale and clearance items, innerwear and undergarments, customised or altered items, and anything sent back after 7 days. Each product shows whether it is returnable.

Message us on WhatsApp or email us within 7 days of delivery with your order ID and the reason. You can also use "Need support for order return?" on a delivered order in My Orders.

Refunds go back to your original payment method. For returns, expect 7 to 10 business days after approval; for cancelled orders, 3 to 5 business days.

Pick from the sizes shown on the product page. Sizes that are out of stock are crossed out. If you are unsure, message us before you order and we will help.

Yes, for size issues, damaged items or a wrong product. If the variant you want is unavailable, you receive a full refund.

We photograph our pieces carefully, but screens differ, so a shade can look slightly lighter or deeper in person.

Yes. You enter card or UPI details in the Razorpay payment window, never on our own pages, and we never ask for them by email or WhatsApp.

Use the Delete Account option in your profile, or send a request from the Delete Account page. Requests are fulfilled within 7 days, and deletion is permanent.